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Customer Service

  • TRACK YOUR ORDER

    Visit our online order tracking page.

    You'll find the latest information on delivery there.

  • EMAIL US

    Fill out a customer service form.

    Email to service@efloralgifts.com

    You will receive a reply via email promptly.

     

  • CALL US

    To place an order, call

    Toll free: +1-855-564-4387

Frequently Asked Questions

How To place an order?

You may place an order on www.efloralgifts.com or call at +1-855-564-4387.

What Happens after I place a order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. 

You will receive an email confirmation once your order has been received. If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.

What is the minimum quantity required to place an order?

A minimum of one case is required to place an order.

What type of flowers will be in the arrangement?

Depending on availability, the flowers are subject to change, but we will always do our best to match the colors and flowers you see online!

What is the cutoff time for me to place an order?

Same day delivery from Monday to Friday is guaranteed on orders placed before noon (EST). Same day delivery can be available on orders placed after these times.

How do I check the status of the order?

Please remember that our normal delivery hours are 9:00 am to 7:00 pm in the recipient's time zone and sometimes the recipient is too busy or unable to call and say thank you immediately.

If you provided an email address, we will send you a confirmation as soon as we receive it from the driver.

If you still have questions, use your confirmation number to track your order online, Email us, or call us at +1-855-564-4387.

Can you deliver my order on Saturday and Sunday?

We cannot deliver the order on Saturday and Sunday.

How can I track my order?

To check on the status of your order, or to track delivery, go to My Account and then click Track Your Orders

What if I'm not 100% satisfied?

If you are a customer that is unsatisfied with your order, we will offer a partial refund and provide you with an additional promotion code for a future order.

What happens if there is a delivery problem or other problems with my order?

Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery or incorrect recipient contact details. Depending on the circumstances of the delivery issue, We will do its best to re-deliver the flowers at a more appropriate time or date after verifying with the sender.

Help

Delivery Method

efloralgifts.com delivers gifts by a carrier such as UPS, FedEx, or the United States Postal Service.

Delivery Restrictions
  • Items shipped by a Carrier such as FedEx, UPS, or the US Postal Service cannot be delivered to Funeral Homes, Hospitals, or Rural Routes.
  • Due to many schools' security regulations, delivery to schools cannot be guaranteed.
  • Due to state regulations, we are unable to ship wine to/within certain states. Please read our FAQ's About Wine for further information.
Policy for damaged products and late/non-delivery issues

Damaged Products:We guarantee that all floral arrangements will stay fresh seven days after delivery and that all food gifts will be wholesome and free of defects. If they are not, for any reason at all, we will make every effort to reach a resolution that meets your satisfaction.

Late Delivery/Non-Delivery: Our local florists and logistics team work diligently to ensure that your gift arrives on time within our normal delivery hours of 9AM to 7PM (in the recipient's time zone). During holiday periods and other special occasions we may extend our delivery hours before 9AM and after 7AM to ensure that all gifts are delivered on time. However, if for any reason your gift does not arrive on time, our customer service representatives will work with you to find a satisfactory resolution.

Promotion Codes

To use a promotion code, have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says "Promotion Code".

If you are redeeming an offer that requires that you enter both a promotion code and a membership number (such as a frequent flyer program), enter the promotion code in the box that says "Promotion Code" and your membership number in the box that says "Program ID".

Note that certain items are not eligible for promotion codes. These will be marked clearly "Promotion Codes are not valid for use on this product".

Sales Tax

Local and state sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

Order Tracking

Please remember that our normal delivery hours are 9:00 am to 7:00 pm in the recipient's time zone and sometimes the recipient is too busy or unable to call and say thank you immediately.

If you provided an email address, we will send you a confirmation as soon as we receive it from the driver.

If you still have questions, use your confirmation number to Track Your Orders online, Email us, or call us at +1-855-564-4387.

Cancelling a Order

If your order is presently en route, has already been shipped or is delivered, we are unable to cancel it.

If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just Email us or call us at +1-855-564-4387.