Frequently Asked Questions

You may place an order on or call at +1-855-564-4387

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. 

You will receive an email confirmation once your order has been received. If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.W

A minimum of one case is required to place an order.

Depending on availability, the flowers are subject to change, but we will always do our best to match the colors and flowers you see online!

Same day delivery from Monday to Friday is guaranteed on orders placed before noon (EST). Same day delivery can be available on orders placed after these times.

Please remember that our normal delivery hours are 9:00 am to 7:00 pm in the recipient's time zone and sometimes the recipient is too busy or unable to call and say thank you immediately.

If you provided an email address, we will send you a confirmation as soon as we receive it from the driver.

If you still have questions, use your confirmation number to track your order online, Email us, or call us at +1-855-564-4387.

We cannot deliver the order on Saturday and Sunday.

To check on the status of your order, or to track delivery, go to My Account and then click Track Your Orders

If you are a customer that is unsatisfied with your order, we will offer a partial refund and provide you with an additional promotion code for a future order.

Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery or incorrect recipient contact details. Depending on the circumstances of the delivery issue, We will do its best to re-deliver the flowers at a more appropriate time or date after verifying with the sender.